“You don’t
understand. Our business, in fact our entire industry, is different.” I’ve heard that statement a hundred times. To be honest, early in my career, I’m sure I
said, and believed it myself; but not for quite some time now. After decades of working with sales and
marketing organizations across several industries I can tell you with
confidence that when it comes to the basic mechanics of your business you’re
not that unique. Believe me, it’s OK for
us to agree to disagree on this topic, and I’m sure many will. But in my opinion there is nothing magically
different about your company, and the fact that you insist on only hiring
individuals who have “industry experience” is the very reason you will fall
behind your competition. How do I know you value industry
experience so much? First of all, it was
obvious in your job post:
You don’t have to read between the lines
to see your thought process. Industry experience
equals rainmaker. When asked which is more
important, picking the best qualifications or selecting a player who presents the
strongest industry background, most hiring managers will say I want both. Yes, they are both desired. But if you had to favor either industry
experience or best qualifications which one would you choose if you were
serious about maximizing the impact of your team? From my point of view, put your money on
the organization that drafts the best athlete.
Uncertainty reigns, and in today’s business environment a rolodex can
become outdated before your new player finishes reading your new employee
manual. In addition, even if their
contacts remain current there is no guarantee your new player will maintain
their industry standing. After all,
their reputation was established under a different brand and that in no way
guarantees that they won’t need training, or will make a successful transition
to your particular environment. At best, strict industry experience comes
across as desperate pleas for quick sales or a statement of “we don’t like
change.” Of course, anyone who has
carried a quota or launched a marketing campaign knows Quick Hits and
Low-Hanging Fruit are never as quick or as low as everyone believes. And “more of the same” is certainly a
creativity killer. What statements might you find in a job
post that focuses on the best athlete?
The best athlete understand how persuasion
really works and know that human beings still make buying decisions based on
doing business with people they know, like, and trust. They are capable of creating narratives with
ultimate designs on increasing their social capital. And they are able to consistently create content
that their audience values. In short,
they can figure out how to build key relationships and add value across any
industry, not just drop names and quantify the costs. If you want to grow your business, stop
worrying about how much industry experience your job candidate has. Just hire the best sales and marketing athlete. |




